Privacy Policy CM8Game — Your Data Protection

This Privacy Policy is issued by cm8game ("Company", "we") and applies to all users who access the cm8game website, use our mobile app, or interact with any services we provide. This document clearly and plainly describes our practices for collecting, using, storing, and disclosing personal data.

We understand that your trust in cm8game depends greatly on how we handle your information. That is why we are committed to being fully transparent about what we do with your data — and more importantly, what we do not.

By using the cm8game platform, you agree to the collection and use of data as described in this policy. If you disagree with any part of this policy, please contact us or stop using the platform.

CM8Game collects various types of personal data depending on your interactions with our platform. Below is a full breakdown of the data categories we collect:

Identity Information

• Full name as it appears on your identification document.
• Malaysian identification number (MyKad) or passport for KYC verification.
• Date of birth to verify the minimum age requirement.
• Identity document photos submitted during the verification process.

Contact Information

• Email address used for account registration.
• Mobile phone number for two-factor authentication (2FA).
• Residential address for address verification during the KYC process.

Financial Information

• Malaysian bank account number for withdrawal purposes.
• Records of deposit and withdrawal transactions.
• Payment instrument details (e-wallet, card) — full numbers are not stored.

Game Activity Data

• Complete records of all betting and gaming activity.
• History of bonuses received and used.
• Gaming session records including time, duration, and games played.

Technical & Device Data

• IP address and approximate geographic location.
• Device type, operating system, and web browser version.
• Platform activity logs including pages visited and access times.

Every piece of data we collect has a clear and lawful purpose. Here is how we use your information:

• Account management: To create, maintain, and protect your cm8game account.
• Identity verification (KYC): To verify that you meet the minimum age requirement and confirm your identity before authorising fund withdrawals.
• Payment processing: To process deposits and withdrawals securely and accurately.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and system abuse.
• Customer support: To resolve complaints, answer enquiries, and provide technical assistance.
• Platform improvements: To analyse usage patterns and improve the quality of our services.
• Important communications: To send security notices, policy updates, and other important information relating to your account.
• Legal compliance: To fulfil obligations under Malaysian law, including PDPA and AML legislation.

CM8Game does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, in certain limited situations, we may share your information with the following parties:

Trusted Service Providers

We share necessary data with third-party service providers that help us operate the platform — such as payment solution providers, cloud service providers, and identity verification providers. All such providers are bound by strict confidentiality agreements and may only use your data for specified purposes.

Authorities & Regulatory Bodies

We will disclose your personal data to Malaysian government or law enforcement authorities when required by law, court order, or in cases involving the prevention of financial crime.

Business Transfer

In the event of a merger, acquisition, or sale of company assets, user data may be transferred as part of that transaction. You will be notified in advance should this occur, and your rights over your data will remain protected.

CM8Game continuously invests in security infrastructure to ensure your data is protected at every level. These are the key security measures we apply:

• 256-bit SSL encryption: All communications between your browser and cm8game servers are encrypted using the latest TLS protocol.
• Two-factor authentication (2FA): An additional security layer requiring mobile phone verification for every login and major transaction.
• 24/7 monitoring: Our security system monitors for suspicious activity around the clock and will automatically block access if abnormal patterns are detected.
• Data segregation: Sensitive data such as passwords is never stored in readable format — all passwords are stored as hashes using modern algorithms.
• Secure servers: Data is stored in data centres that comply with international physical and cybersecurity standards.
• Regular penetration testing: Our platform undergoes independent security testing on a regular basis to detect and patch vulnerabilities before they can be exploited.

CM8Game uses cookies and other tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

Essential Cookies

These cookies are required for the platform to function properly. They store your login session information and basic preferences. This type of cookie cannot be disabled as it is critical for account security and functionality.

Analytics Cookies

We use anonymized analytics data to understand how users interact with our platform — which pages are visited most frequently, how long users spend on each page, and general navigation flows. This information helps us improve design and user experience.

Preference Cookies

These cookies store your personal settings such as preferred language, display theme, and notification preferences. They allow the platform to remember your choices between sessions.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. For more information on managing cookies in your browser, please refer to your browser's documentation.

CM8Game retains your personal data only for as long as necessary for the purposes stated in this policy or as required by Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.

For accounts closed voluntarily or due to a breach of terms, cm8game will retain identity information and transaction records for the minimum period required by law Malaysia for compliance purposes, before that data is permanently deleted from our systems.

As a cm8game user and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights over your personal data:

Cm8game services are exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of minors under the age of 18.

If we discover that a minor's personal data has been collected without the knowledge or consent of a parent or legal guardian, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe a minor in their care may have registered an account at cm8game are encouraged to contact us immediately.

CM8Game reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to members via:

• A prominent notice on the cm8game platform homepage.
• Notification email to the registered address (for significant changes).
• Updates the "Last Updated" date at the top of this document.

We encourage you to review this page periodically. Continued use of the platform after any amendments take effect will be considered acceptance of the updated policy.

If you have any questions, concerns, or requests regarding your data privacy at cm8game, our team is ready to help. You can reach us via:

• Support email: [email protected]
• Live chat: Available on the cm8game platform 24 hours a day, 7 days a week.
• Help Centre: The FAQ section on our platform contains answers to frequently asked privacy questions.

We are committed to addressing all privacy inquiries seriously and within a reasonable timeframe. For formal complaints related to data protection, you may also refer to the Department of Personal Data Protection Malaysia.