CM8Game's Six Responsible Gaming Tools

All these tools are free, easily accessible through your account settings, and take effect immediately with no additional conditions.

Daily / Weekly / Monthly Deposit Limit

Set the maximum amount you can deposit within your chosen period. The limit takes effect immediately and can be lowered at any time — increasing it requires a 7-day waiting period for added protection.

Automatic Loss Limit

Your gaming session will stop automatically when your cumulative losses reach the limit you have set. This protects you from making emotional decisions during an unlucky session.

Session Play Time Limit

Set a time limit for each gaming session. The system will send a warning 15 minutes before the limit is reached and automatically end the session if you do not respond to the alert.

Forced Break (Cool-Off Period)

Take a short break from 24 hours up to 6 weeks. During the break period, you cannot log in or make deposits. Your fund balance remains safe and can be withdrawn at any time.

Temporary / Permanent Self-Exclusion

If you feel you need a longer break, choose self-exclusion from 6 months up to 5 years, or permanently. Your account will be fully locked and your deposits returned to you.

Disable Promotions & Marketing Notifications

Opt out of all promotional emails, bonus offers or marketing notifications that may encourage you to play beyond your means. This setting can be changed at any time.

Simple Steps to Activate Your Gaming Controls

1
Login to Your CM8Game Account

Access your account via the cm8game website or mobile app using your username and password.

2
Open Account Settings

Click your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the menu.

3
Choose the Right Control Tools

You will see a list of all available control tools. Select the tool you want to activate and set limits that suit your needs.

4
Confirm and Limit Takes Effect

The limit you set takes effect immediately. You will receive confirmation by email and an in-account notification.

5
Contact Support If Needed

If you need additional help or want to activate self-exclusion immediately, the cm8game support team is available 24/7 via live chat.

How Each Tool Works

Deposit Limit

Takes effect immediately • Can be lowered at any time

Deposit limits let you control how much you add to your account within a given period. Especially useful for monthly budget management.

  • Select a period: daily, weekly or monthly
  • Set your limit in Malaysian Ringgit
  • The system automatically rejects deposits that exceed your limit

Session Time Limit

15-minute warning before session ends • Session automatically stopped

Many players do not realize how long they have been playing. Session time limits remind you to take a break and reassess the situation.

  • Set session time from 30 minutes to 8 hours
  • Pop-up alerts and sounds sent before limits are reached
  • Automatic logout when limit is reached

Self-Exclusion

From 6 months to permanent • Account fully locked

The most powerful option we offer. Once activated, no one — including yourself — can cancel the exclusion during the selected period.

  • Select a period: 6 months, 1 year, 2 years, 5 years or permanent
  • Funds returned to your registered bank account
  • Cannot be cancelled during the active period

What Does Playing Responsibly Mean?

Playing responsibly does not mean you cannot have fun or cannot hope to win. It means you approach gaming as a form of entertainment — with a clear budget, limited time, and realistic expectations about the chances of winning and losing.

At cm8game, we believe the majority of our players game in a healthy way and enjoy our platform experience without any issues. But we also recognize that a small number of individuals may struggle to control their gambling activity — and it is for them that the tools and resources we provide become especially important.

Entertainment, Not a Source of Income

This is the most fundamental principle every player should hold on to: online gaming is entertainment, not a financial strategy. The money you use to play should be treated as an entertainment expense — just like buying a movie ticket or dining out. If you are playing with money meant for bills, food, or other necessities, that is a warning sign that needs to be addressed immediately.

CM8Game encourages all members to set a dedicated monthly entertainment budget for gaming activity, and to play only within that budget. By using the deposit limit tools we provide, this budget can be automatically enforced by the system — reducing the need to rely solely on self-discipline.

Recognising Your Gaming Patterns

Self-awareness is one of the most important aspects of responsible gaming. Take time regularly to review your gaming history in your cm8game account — how much you have deposited, how much you have withdrawn, and how long you typically play in a week. This data can give you a clear picture of whether your activity is within healthy limits.

Ask yourself these questions: Are you playing for fun, or to escape stress and problems? Do you keep playing to try to "win back" money you have lost? Have people around you — family, friends — raised concerns about your playing habits? If the answer to any of these questions worries you, the next step is to use the control tools we provide or contact our support team.

Influence of Alcohol and Emotional Stress

CM8Game encourages players to avoid playing while under the influence of alcohol, high emotional stress, or serious personal conflicts. Decisions made in such states often lead to unwise wagering and regret. If you find yourself in this situation, log out, take a break, and return to play only when you are in a calmer and clearer state of mind.

Practical Tips: Set a fixed time limit before starting each gaming session. Decide at the start of the session when you will stop — and stick to that decision regardless of whether you are winning or losing.

Underage Gambling

CM8Game has a zero-tolerance policy toward underage gambling. Our platform is for individuals aged 18 and above only. If you are a parent or guardian concerned about children accessing online gambling sites, there is parental control software you can use to block access to gambling websites on devices used by children in your home.

Recognise the Signs

Healthy Play
  • Playing within a set budget
  • Can stop at any time
  • Playing for fun
  • Accepting losses calmly
  • Never sacrificing essential living needs
  • Your family knows you play
Warning Signs
  • Playing beyond your means
  • Difficulty stopping play
  • Trying to "break even" after a loss
  • Feeling anxious when not playing
  • Borrowing money to play
  • Hiding your playing habits
If you recognize 3 or more of the warning signs above in yourself, please consider using the self-exclusion tool or contacting our support team.

Check Yourself

Ask yourself these questions honestly:

Have you ever played longer than you planned?

Yes, all the time Sometimes Rarely / Never

Have you ever played with money meant for other necessities?

Yes, occasionally Never

Have your loved ones ever expressed concern about your gaming habits?

Yes No

Have you ever tried to hide your gambling activity from those around you?

Yes, occasionally Never

Answer "Yes" to any of the questions above is a signal to pause and consider using our responsible gaming tools or seeking professional support.

Questions About Responsible Gaming

Login to your cm8game account, go to Account Settings, select the "Responsible Gaming" section, then click "Deposit Limit". Choose a period (daily, weekly or monthly) and enter your limit in Malaysian Ringgit. The limit takes effect immediately upon confirmation. You may lower your limit at any time, but increasing it requires a 7-day waiting period to ensure decisions are made responsibly.

No. Self-exclusion at cm8game is final for the chosen period. This is intentional — it is designed to provide genuine protection for players who need a break. You will not be able to login, make deposits or play for the duration of the active exclusion. Your funds will be returned to your registered bank account within 3–5 business days. If you choose permanent exclusion, your account will be permanently closed.

When your cumulative losses reach the limit you have set, the cm8game system will automatically stop all your gaming sessions. You will receive a notification in your account and by email informing you that your loss limit has been reached. You cannot continue wagering until the limit period (daily, weekly, or monthly) resets. Any remaining funds in your account can be withdrawn at any time.

Contact the cm8game support team via live chat or email and share your concerns. We can assist by investigating the account in question (with proof of family relationship) and activating appropriate controls. As a family member, you can also encourage them to reach out to the national support helpline for gambling-related issues. Most importantly, offer consistent emotional support rather than punishment — recovery takes time and positive support from loved ones.

Yes, it is completely free and requires no payment or additional conditions to use. All tools — deposit limits, loss limits, session time limits, forced breaks, and self-exclusion — are available to every registered cm8game member at no cost. This is part of our commitment to player well-being and is not tied to your membership status or activity level on the platform.

Limits that increase control (e.g., lowering a deposit limit or activating self-exclusion) take effect immediately once you confirm the change. Limits that reduce control (e.g., raising an existing deposit limit) require a 7-day waiting period before taking effect. This policy is in place to protect you from making impulsive decisions during emotionally unstable moments.

You Don't Have to Face This Alone

If you or someone you know needs help with a gambling problem, here is how to get support through cm8game.

CM8Game 24/7 Support

Our support team is available around the clock via live chat on the platform. We can activate limits and self-exclusions immediately upon your request.

Help Centre

Self-Assessment

Unsure whether your gambling activity is becoming a problem? Use the self-assessment form in your cm8game account settings for a clearer picture.

Login to Check

Privacy Team Email

For self-exclusion requests or sensitive matters requiring full privacy, contact us by email. We respond within 24 business hours.

[email protected]
Remember: Asking for help is a sign of strength, not weakness. Thousands of people successfully overcome gambling problems every year with the right support. The first step is acknowledging that you need help — and cm8game is here to support you on that journey.

Play Safe. Play with Confidence.

CM8Game is more than just an entertainment platform — we are a partner that genuinely cares about your well-being. Register and enjoy gaming with full control tools at your fingertips.

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